Privacy Policy
MTMC Medi-Info Private Limited, we are committed to protecting your privacy as a
visitor
to this Web site
and as our customer. We will not disclose trade, transmit, transfer, share, sell,
disseminate, lease or
rent any personally identifiable information to any third party except for our
Hospital
partners/ insurance
providers. As a part of our normal operations we collect, and in some cases,
disclose
information about you.
We encourage you to read the following Privacy Statement that contains information
regarding the collection,
use, disclosure, and protection of your information.
Using Information Gathering
When you Book for a Hospital, Airlines or Hotel at mtmcglobal.com, we will
ask
you to provide your personal
identification details like Name, Home Country, City, Telephone/Mobile Number and
e-mail
address etc. This
information will be provided to our Associate Hospital partners and third party
Airline/Hotel Aggregator
platform like Goibibo and for payment we use the Payment Gateway of Global
Pay when you Book a Hospital
or Airlines/Hotel for your procedure so that we can establish you as a confirm
Medical
Tourist.
Third Party Links
This Web site may use or its contain links to third party Web sites like
Goibibo
and Global Pay that
are not controlled by mtmcglobal.com. These third party links are made
available
to you as a convenience
and you agree to use these links at your own risk. Please be aware that we are not
responsible for the
content of third party Web sites neither linked to us nor are we responsible for the
privacy policy or
practices of third party Web sites linked to mtmcglobal.com. Our Privacy
Policy
only applies to information
we collect from you while you are at mtmcglobal.com. If you should link to a third
party
Web site from
mtmcglobal.com we strongly encourage you to review and become familiar with
that
Web site's privacy policy.
Legal
We pertinaciously follow the norms of non-disclosure agreement. We may disclose any
personal information if
required or permitted to do so by law or in the good-faith belief that such action
is
necessary to comply
with legal processes served on us or otherwise comply with the law. mtmcglobal.com
ensures that the websites
linked to us are safe and secure. However we have no control over 3rd party
websites.
Changes In Our Privacy Policy
We reserve the right to change this Privacy Policy without providing you with advance
notice of our intent
to make the changes. If you have any questions about our privacy policy, please feel
free to contact us at:
support@mtmcglobal.com or call us at
+91
9980144432/ +91 9880079083.
Terms & Conditions
By accessing, browsing and/or using www.mtmcglobal.com online payment gateway,
you
agree to be bound by the
following terms and conditions. This page contains the terms and conditions
concerning
your use of the MTMC Medi
Info online payment website.
I/We agree and accept the services provided by MTMC Medi Info Pvt. Ltd., at my/our
request to carry out my
requested service payments through instructions on my/our account, given by me/us.
- Our Website does not cater to Air-ticket and Hotel Bookings alone, rather
enables
the Patients to book
Air-ticket or Hotel bookings only after the patient confirms the Hospital
Bookings through our platform
MTMCGLOBAL.COM.
- We use Global Pay’s online Payment service only for Hospital Booking through our
platform, whereas for
Hotel and Air-ticket booking we will be using the service of PayU or any other
service provider.
- I/ We have no objection whatsoever, to the Payment Gateway providing my/our
billing
details to the Bank.
- The User agrees that the debit/credit card details provided by him/ her for use
of
the aforesaid
Service(s) must be correct and accurate and that the User shall not use a debit/
credit card, that
s not lawfully owned by him/ her or the use of which is not authorized by the
lawful
owner thereof.
The User further agrees and undertakes to provide correct and valid debit/credit
card details.
- MTMC Medi-Info shall use reasonable measures to check the accuracy of the
information published on
its site. MTMC Medi-Info and any other MTMC service/unit name referred to
on
the www.mtmcglobal.com
website are trademarks of MTMC Medi Info Pvt.
- The contents of ‘www.mtmcglobal.com’ cannot be reproduced, modified,
transferred, distributed, republished,
downloaded, posted or transmitted in any form or by any means including but not
limited to electronic,
mechanical photocopying or recording without the prior written permission of
MTMC
Medi Info Pvt. Ltd.
You agree that the material contained within or provided by www.mtmcglobal.com is for
your own
personal
use only and may not be used for commercial purposes or distributed
commercially.
- If your PC does not support relevant technology including but not limited to
encryption you may not be
able to use certain services or access certain information on
www.mtmcglobal.com.
- We may suspend or vary the whole or any part of the service offered on www.mtmcglobal.com
for any reason,
at any time at our sole discretion.
- MTMC Medi Info and/or the Payment Service Providers Global Pay shall not be
liable
for any inaccuracy,
error or delay in, or omission of (a) any data, information or message, or (b)
the
transmission or delivery
of any such data, information or message; or (c) any loss or damage arising from
or
occasioned by any such
inaccuracy, error, delay or omission, non-performance or interruption in any
such
data, information or message.
- The rights of MTMC Medi Info, its obligations and undertakings shall be
subject to the laws in force in
India, from time to time as well as any directives/ procedures of Government of
India, and nothing contained
in these Terms and Conditions shall be in derogation of MTMC Medi Info’s right
to
comply with any law
enforcement agencies request or requirements relating to any User’s use of the
website or information
provided to or gathered by MTMC Medi Info with respect to such use.
- Server Slow Down/Session Timeout: In case the Website or Payment Service
Provider’s webpage, that is
linked to the Website, is experiencing any server related issues like ‘slow
down’ or
‘failure’ or
‘session timeout’, the User shall, before initiating the second payment, check
whether his/her Bank Account
has been debited or not and accordingly resort to one of the following options:
- In case the Bank Account appears to be debited, ensure that he/ she does not
make the payment twice and immediately thereafter.
- Check the Manage your payment option to validate your recent transaction.
- Contact MTMC Medi-Inof or Payment Gateway customer support via e-mail or any
other mode of contact as provided by MTMC Medi Info to confirm payment.
- In case the Bank Account is not debited, the User may initiate a fresh
transaction to make payment.
- MTMC Medi-Info and the Payment Service Provider(s) assume no liability
whatsoever for any monetary or other
damage suffered by the user on account of:
- the delay, failure, interruption, or corruption of any data or other
information
transmitted in connection
with use of the Payment Gateway or Services in connection there to; and/ or
- Any interruption or errors in the operation of the Payment Gateway
- The User agrees, understands and confirms that his/ her personal data including
without limitation details
relating to debit card/ credit card transmitted over the Internet may be
susceptible
to misuse, hacking,
theft and/ or fraud and that MTMC Medi-Info or the Payment Service
Provider(s) have no control over such matters
- Although all reasonable care has been taken towards guarding against
unauthorized
use of any information
transmitted by the User, MTMC Medi-Info does not represent or guarantee
that
the use of the Services provided by/
through it will not result in theft and/or unauthorized use of data over the
Internet.
- The User agrees that any communication sent by the User vide e-mail, shall imply
release of information
therein/ therewith to Payment Gateway. The User agrees to be contacted via
e-mail on
such mails initiated by him/ her.
- You hereby irrevocably consent to the exclusive jurisdiction and venue of courts
in
Bangalore, Karnataka,
India, in all disputes arising out of or relating to the use of the www.mtmcglobal.com
sites and services offered
by www.mtmcglobal.com.
PRIVACY POLICY:
We know the importance of privacy of information being exchanged. Accordingly, we
have
developed this policy in
order for you to understand how we collect, use, communicate, disclose and make use
of
personal information.
The following outlines our privacy policy:
- We collect and use personal information solely with the objective of fulfilling
those purposes specified by
us and for other compatible purposes, unless we obtain the consent of the
individual
concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfilment
of
those purposes.
- We collect personal information by lawful and fair means with the knowledge or
consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used and
to
the extent necessary for those
purposes, should be accurate, complete and up-to-date.
- We will protect personal information by reasonable security safeguards against
loss
or theft as well as
unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and
practices relating to
the management of personal information.
- We are committed to conducting our business in accordance with these principles
in
order to ensure that
the confidentiality of personal information is protected and maintained.
DISCLAIMER:
- The material in this Site could include technical inaccuracies or typographical
errors. Company may make
changes/modifications or improvements on the Site at any time.
- The materials on this Site are provided on an "As Is" basis, without warranties
of
any kind either
expressed or implied. To the fullest extent permissible pursuant to applicable
law,
Company disclaims
all warranties of merchantability and fitness for a particular purpose.
- Company does not warrant that the functions contained in this Site will be
uninterrupted or error free,
that defects will be corrected, or that this Site or the servers that make it
available are free of viruses
or other harmful components, but shall endeavour to ensure your fullest
satisfaction. Company does not
warrant or make any representations regarding the use of or the result of the
use of
the material on the
Site in terms of their correctness, accuracy, reliability, or otherwise, insofar
as
such material is
derived from other service providers such as airlines, hotel owners and tour
operators.
- You acknowledge that this Site is provided only on the basis set out in these
terms
and conditions.
Your uninterrupted access or use of this Site on this basis may be prevented by
certain factors outside
our reasonable control including, without limitation, the unavailability,
inoperability or interruption
of the Internet or other telecommunications services or as a result of any
maintenance or other service
work carried out on this Website. Company does not accept any responsibility and
will not be liable for
any loss or damage whatsoever arising out of or in connection with any
ability/inability to access or to use the Site.
- You also acknowledge that through this Site, Company merely provides
intermediary
services in order
to facilitate booking of tickets and hotel services to you. Company is not the
last-mile service provider
to you and therefore, Company shall not be or deemed to be responsible for any
lack
or deficiency of
services provided by any person (airline, travel/tour operator, hotel, facility
or
similar agency) you
shall engage or hire or appoint pursuant to or resulting from, the material
available in this Site.
- Company will not be liable to you or to any other person for any direct,
indirect,
incidental, punitive
or consequential loss, damage, cost or expense of any kind whatsoever and
howsoever
caused from out
of your usage of this Site.
- If for any reason, law does not permit exclusions of liability then, the
liability
of the Company
shall be limited to such amount paid by the user and retained by the Company for
the
transaction in question.
Terms & Conditions
By accessing, browsing and/or using www.mtmcglobal.com online payment gateway,
you agree to be bound by the following terms and conditions. This page contains
the terms and conditions concerning your use of the MTMC Medi Info online
payment website.
I/We agree and accept the services provided by MTMC Medi Info Pvt. Ltd., at
my/our request to carry out my requested service payments through instructions
on my/our account, given by me/us.
- I/ We have no objection whatsoever, to the Payment Gateway providing
my/our billing details to the Bank
- The User agrees that the debit/credit card details provided by him/ her
for use of the aforesaid Service(s) must be correct and accurate and
that the User shall not use a debit/ credit card, that is not lawfully
owned by him/ her or the use of which is not authorized by the lawful
owner thereof. The User further agrees and undertakes to provide correct
and valid debit/credit card details.
- MTMC Medi Info shall use reasonable measures to check the accuracy of
the information published on its site. MTMC Medi Info and any other MTMC
service/unit name referred to on the www.mtmcglobal.comwebsite are
trademarks of MTMC Medi Info Pvt.
- The contents of ‘mtmcglobal.com’ cannot be reproduced, modified,
transferred, distributed, republished, downloaded, posted or transmitted
in any form or by any means including but not limited to electronic,
mechanical photocopying or recording without the prior written
permission of MTMC Medi Info Pvt. Ltd. You agree that the material
contained within or provided by mytreamementmychoices.com is for your
own personal use only and may not be used for commercial purposes or
distributed commercially
- If your PC does not support relevant technology including but not
limited to encryption you may not be able to use certain services or
access certain information on mtmcglobal.com
- We may suspend or vary the whole or any part of the service offered on
mtmcglobal.com for any reason, at any time at our sole discretion.
- MTMC Medi Info and/or the Payment Service Providers shall not be liable
for any inaccuracy, error or delay in, or omission of (a) any data,
information or message, or (b) the transmission or delivery of any such
data, information or message; or (c) any loss or damage arising from or
occasioned by any such inaccuracy, error, delay or omission,
non-performance or interruption in any such data, information or
message.
- The rights of MTMC Medi Info, its obligations and undertakings shall be
subject to the laws in force in India, from time to time as well as any
directives/ procedures of Government of India, and nothing contained in
these Terms and Conditions shall be in derogation of MTMC Medi Info’s
right to comply with any law enforcement agencies request or
requirements relating to any User’s use of the website or information
provided to or gathered by MTMC Medi Info with respect to such use.
- Server Slow Down/Session Timeout: In case the Website or Payment Service
Provider’s webpage, that is linked to the Website, is experiencing any
server related issues like ‘slow down’ or ‘failure’ or ‘session
timeout’, the User shall, before initiating the second payment, check
whether his/her Bank Account has been debited or not and accordingly
resort to one of the following options:
- In case the Bank Account appears to be debited, ensure that he/
she does not make the payment twice and immediately thereafter
- Check the Manage your payment option to validate your recent
transaction.
- Contact Payment Gateway customer support via e-mail or any other
mode of contact as provided by MTMC Medi Info to confirm
payment.
- In case the Bank Account is not debited, the User may initiate a
fresh transaction to make payment.
- MTMC Medi Info and the Payment Service Provider(s) assume no liability
whatsoever for any monetary or other damage suffered by the user on
account of:
- the delay, failure, interruption, or corruption of any data or
other information transmitted in connection with use of the
Payment Gateway or Services in connection thereto; and/ or
- Any interruption or errors in the operation of the Payment
Gateway
- The User agrees, understands and confirms that his/ her personal data
including without limitation details relating to debit card/ credit card
transmitted over the Internet may be susceptible to misuse, hacking,
theft and/ or fraud and that MTMC Medi Info or the Payment Service
Provider(s) have no control over such matters
- Although all reasonable care has been taken towards guarding against
unauthorized use of any information transmitted by the User, MTMC Medi
Info does not represent or guarantee that the use of the Services
provided by/ through it will not result in theft and/or unauthorized use
of data over the Internet.
- The User agrees that any communication sent by the User vide e-mail,
shall imply release of information therein/ therewith to Payment
Gateway. The User agrees to be contacted via e-mail on such mails
initiated by him/ her.
- You hereby irrevocably consent to the exclusive jurisdiction and venue
of courts in Bangalore, Karnataka, India, in all disputes arising out of
or relating to the use of the www.mtmcglobal.com sites and services
offered by www.mtmcglobal.com.
PRIVACY POLICY:
We know the importance of privacy of information being exchanged. Accordingly,
we have developed this policy in order for you to understand how we collect,
use, communicate, disclose and make use of personal information. The following
outlines our privacy policy:
- We collect and use personal information solely with the objective of fulfilling
those purposes specified by us and for other compatible purposes, unless we
obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfilment
of those purposes.
- We collect personal information by lawful and fair means with the knowledge or
consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used and
to the extent necessary for those purposes, should be accurate, complete and
up-to-date.
- We will protect personal information by reasonable security safeguards against
loss or theft as well as unauthorized access, disclosure, copying, use or
modification.
- We will make readily available to customers information about our policies and
practices relating to the management of personal information.
- We are committed to conducting our business in accordance with these principles
in order to ensure that the confidentiality of personal information is protected
and maintained
DISCLAIMER:
- The material in this Site could include technical inaccuracies or typographical
errors. Company may make changes/modifications or improvements on the Site at
any time.
- The materials on this Site are provided on an "As Is" basis, without warranties
of any kind either expressed or implied. To the fullest extent permissible
pursuant to applicable law, Company disclaims all warranties of merchantability
and fitness for a particular purpose.
- Company does not warrant that the functions contained in this Site will be
uninterrupted or error free, that defects will be corrected, or that this Site
or the servers that make it available are free of viruses or other harmful
components, but shall endeavour to ensure your fullest satisfaction. Company
does not warrant or make any representations regarding the use of or the result
of the use of the material on the Site in terms of their correctness, accuracy,
reliability, or otherwise, insofar as such material is derived from other
service providers such as airlines, hotel owners and tour operators.
- You acknowledge that this Site is provided only on the basis set out in these
terms and conditions. Your uninterrupted access or use of this Site on this
basis may be prevented by certain factors outside our reasonable control
including, without limitation, the unavailability, inoperability or interruption
of the Internet or other telecommunications services or as a result of any
maintenance or other service work carried out on this Website. Company does not
accept any responsibility and will not be liable for any loss or damage
whatsoever arising out of or in connection with any ability/inability to access
or to use the Site.
- You also acknowledge that through this Site, Company merely provides
intermediary services in order to facilitate booking of tickets and hotel
services to you. Company is not the last-mile service provider to you and
therefore, Company shall not be or deemed to be responsible for any lack or
deficiency of services provided by any person (airline, travel/tour operator,
hotel, facility or similar agency) you shall engage or hire or appoint pursuant
to or resulting from, the material available in this Site.
- Company will not be liable to you or to any other person for any direct,
indirect, incidental, punitive or consequential loss, damage, cost or expense of
any kind whatsoever and howsoever caused from out of your usage of this Site.
- If for any reason, law does not permit exclusions of liability then, the
liability of the Company shall be limited to such amount paid by the user
and retained by the Company for the transaction in question.
Cookies
A cookie is a piece of data that is stored on a visitor's hard drive while they are visiting
this Web site. We may utilize a short-lived form of cookie when you visit this site. At
mtmcglobal.com cookie is only used to identify one unique visitor from another visitor
during a particular session. A session is the period of active site-use while that unique
visitor is linked to our server. We may use cookie technology during a session as a tool to
carry forward your input information during the enrolment process. This enables the visitor
to input their information once and have the information appear later during the enrolment
process. No personally identifiable information is stored on the cookie. The cookie expires
and is deleted from the visitor's computer as soon as they close their browser or if they
are not actively browsing our Web site for more than 20 minutes. Should a previous visitor
to our Web site return for a new session, they will be issued a new cookie and in no way
will they be recognized as a visitor from a previous visit or session.
REFUND / CANCELLATION POLICY For Hospital Booking:
In the event there is any claim for/ of charge back by the Patient/User for any reason
whatsoever, such user shall immediately approach the Hospital International Billing counter
with his/ her claim details. No claims for refund/ charge back shall be made by any User to
the Payment Service Provider(s) and in the event such claim is made it shall not be allowed.
Refunds will be allowed and made online only if the service is not rendered by the concerned
hospital for any reason after receiving the payment, or the admission of the patient is
cancelled for any reason or the amount deposited exceeds the bills for the services rendered
by the hospital.
- The billing department is to be informed w.r.t. cancellation, minimum 2 days or 48 hours
prior to the scheduled date of procedure for which the payments have been made.
- A note from consultant is required to confirm about the cancellation before the refund
payment.
- In case of approval of Refund by the hospital management, a percentage of the
Reservation deposit amount not more than 5% will be borne by credit card holder based on
the commission paid by hospital to the Credit card bank on the original & refund
transaction.
REFUND / CANCELLATION POLICY For Hotel and Flight Booking:
We will book your hotel and flight on platform of goibibo.com.
Click here to more details.