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MTMC Privacy policy

Privacy Policy


MTMC Medi-Info Private Limited, we are committed to protecting your privacy as a visitor to this Web site and as our customer. We will not disclose trade, transmit, transfer, share, sell, disseminate, lease or rent any personally identifiable information to any third party except for our Hospital partners/ insurance providers. As a part of our normal operations we collect, and in some cases, disclose information about you. We encourage you to read the following Privacy Statement that contains information regarding the collection, use, disclosure, and protection of your information.

Using Information Gathering

When you Book for a Hospital, Airlines or Hotel at mtmcglobal.com, we will ask you to provide your personal identification details like Name, Home Country, City, Telephone/Mobile Number and e-mail address etc. This information will be provided to our Associate Hospital partners and third party Airline/Hotel Aggregator platform like Goibibo and for payment we use the Payment Gateway of Global Pay when you Book a Hospital or Airlines/Hotel for your procedure so that we can establish you as a confirm Medical Tourist.

Third Party Links

This Web site may use or its contain links to third party Web sites like Goibibo and Global Pay that are not controlled by mtmcglobal.com. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that we are not responsible for the content of third party Web sites neither linked to us nor are we responsible for the privacy policy or practices of third party Web sites linked to mtmcglobal.com. Our Privacy Policy only applies to information we collect from you while you are at mtmcglobal.com. If you should link to a third party Web site from mtmcglobal.com we strongly encourage you to review and become familiar with that Web site's privacy policy.

Legal

We pertinaciously follow the norms of non-disclosure agreement. We may disclose any personal information if required or permitted to do so by law or in the good-faith belief that such action is necessary to comply with legal processes served on us or otherwise comply with the law. mtmcglobal.com ensures that the websites linked to us are safe and secure. However we have no control over 3rd party websites.

Changes In Our Privacy Policy

We reserve the right to change this Privacy Policy without providing you with advance notice of our intent to make the changes. If you have any questions about our privacy policy, please feel free to contact us at: support@mtmcglobal.com or call us at +91 9980144432/ +91 9880079083.


Terms & Conditions

By accessing, browsing and/or using www.mtmcglobal.com online payment gateway, you agree to be bound by the following terms and conditions. This page contains the terms and conditions concerning your use of the MTMC Medi Info online payment website.

I/We agree and accept the services provided by MTMC Medi Info Pvt. Ltd., at my/our request to carry out my requested service payments through instructions on my/our account, given by me/us.

  • Our Website does not cater to Air-ticket and Hotel Bookings alone, rather enables the Patients to book Air-ticket or Hotel bookings only after the patient confirms the Hospital Bookings through our platform MTMCGLOBAL.COM.
  • We use Global Pay’s online Payment service only for Hospital Booking through our platform, whereas for Hotel and Air-ticket booking we will be using the service of PayU or any other service provider.
  • I/ We have no objection whatsoever, to the Payment Gateway providing my/our billing details to the Bank.
  • The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that s not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
  • MTMC Medi-Info shall use reasonable measures to check the accuracy of the information published on its site. MTMC Medi-Info and any other MTMC service/unit name referred to on the www.mtmcglobal.com website are trademarks of MTMC Medi Info Pvt.
  • The contents of ‘www.mtmcglobal.com’ cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of MTMC Medi Info Pvt. Ltd. You agree that the material contained within or provided by www.mtmcglobal.com is for your own personal use only and may not be used for commercial purposes or distributed commercially.
  • If your PC does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on www.mtmcglobal.com.
  • We may suspend or vary the whole or any part of the service offered on www.mtmcglobal.com for any reason, at any time at our sole discretion.
  • MTMC Medi Info and/or the Payment Service Providers Global Pay shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message.
  • The rights of MTMC Medi Info, its obligations and undertakings shall be subject to the laws in force in India, from time to time as well as any directives/ procedures of Government of India, and nothing contained in these Terms and Conditions shall be in derogation of MTMC Medi Info’s right to comply with any law enforcement agencies request or requirements relating to any User’s use of the website or information provided to or gathered by MTMC Medi Info with respect to such use.
  • Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
    • In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter.
    • Check the Manage your payment option to validate your recent transaction.
    • Contact MTMC Medi-Inof or Payment Gateway customer support via e-mail or any other mode of contact as provided by MTMC Medi Info to confirm payment.
    • In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
  • MTMC Medi-Info and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the user on account of:
    • the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection there to; and/ or
    • Any interruption or errors in the operation of the Payment Gateway
  • The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that MTMC Medi-Info or the Payment Service Provider(s) have no control over such matters
  • Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, MTMC Medi-Info does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
  • The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to Payment Gateway. The User agrees to be contacted via e-mail on such mails initiated by him/ her.
  • You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Bangalore, Karnataka, India, in all disputes arising out of or relating to the use of the www.mtmcglobal.com sites and services offered by www.mtmcglobal.com.

PRIVACY POLICY:

We know the importance of privacy of information being exchanged. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information. The following outlines our privacy policy:

  • We collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfilment of those purposes.
  • We collect personal information by lawful and fair means with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used and to the extent necessary for those purposes, should be accurate, complete and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

DISCLAIMER:

  • The material in this Site could include technical inaccuracies or typographical errors. Company may make changes/modifications or improvements on the Site at any time.
  • The materials on this Site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Company disclaims all warranties of merchantability and fitness for a particular purpose.
  • Company does not warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction. Company does not warrant or make any representations regarding the use of or the result of the use of the material on the Site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.
  • You acknowledge that this Site is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
  • You also acknowledge that through this Site, Company merely provides intermediary services in order to facilitate booking of tickets and hotel services to you. Company is not the last-mile service provider to you and therefore, Company shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.
  • Company will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
  • If for any reason, law does not permit exclusions of liability then, the liability of the Company shall be limited to such amount paid by the user and retained by the Company for the transaction in question.

Terms & Conditions


By accessing, browsing and/or using www.mtmcglobal.com online payment gateway, you agree to be bound by the following terms and conditions. This page contains the terms and conditions concerning your use of the MTMC Medi Info online payment website.

I/We agree and accept the services provided by MTMC Medi Info Pvt. Ltd., at my/our request to carry out my requested service payments through instructions on my/our account, given by me/us.

  • I/ We have no objection whatsoever, to the Payment Gateway providing my/our billing details to the Bank
  • The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
  • MTMC Medi Info shall use reasonable measures to check the accuracy of the information published on its site. MTMC Medi Info and any other MTMC service/unit name referred to on the www.mtmcglobal.comwebsite are trademarks of MTMC Medi Info Pvt.
  • The contents of ‘mtmcglobal.com’ cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of MTMC Medi Info Pvt. Ltd. You agree that the material contained within or provided by mytreamementmychoices.com is for your own personal use only and may not be used for commercial purposes or distributed commercially
  • If your PC does not support relevant technology including but not limited to encryption you may not be able to use certain services or access certain information on mtmcglobal.com
  • We may suspend or vary the whole or any part of the service offered on mtmcglobal.com for any reason, at any time at our sole discretion.
  • MTMC Medi Info and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message.
  • The rights of MTMC Medi Info, its obligations and undertakings shall be subject to the laws in force in India, from time to time as well as any directives/ procedures of Government of India, and nothing contained in these Terms and Conditions shall be in derogation of MTMC Medi Info’s right to comply with any law enforcement agencies request or requirements relating to any User’s use of the website or information provided to or gathered by MTMC Medi Info with respect to such use.
  • Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
    • In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter
    • Check the Manage your payment option to validate your recent transaction.
    • Contact Payment Gateway customer support via e-mail or any other mode of contact as provided by MTMC Medi Info to confirm payment.
    • In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
  • MTMC Medi Info and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the user on account of:
    • the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
    • Any interruption or errors in the operation of the Payment Gateway
  • The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that MTMC Medi Info or the Payment Service Provider(s) have no control over such matters
  • Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, MTMC Medi Info does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
  • The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to Payment Gateway. The User agrees to be contacted via e-mail on such mails initiated by him/ her.
  • You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Bangalore, Karnataka, India, in all disputes arising out of or relating to the use of the www.mtmcglobal.com sites and services offered by www.mtmcglobal.com.

PRIVACY POLICY:


We know the importance of privacy of information being exchanged. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information. The following outlines our privacy policy:

  • We collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfilment of those purposes.
  • We collect personal information by lawful and fair means with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used and to the extent necessary for those purposes, should be accurate, complete and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained

DISCLAIMER:


  • The material in this Site could include technical inaccuracies or typographical errors. Company may make changes/modifications or improvements on the Site at any time.
  • The materials on this Site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law, Company disclaims all warranties of merchantability and fitness for a particular purpose.
  • Company does not warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the servers that make it available are free of viruses or other harmful components, but shall endeavour to ensure your fullest satisfaction. Company does not warrant or make any representations regarding the use of or the result of the use of the material on the Site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.
  • You acknowledge that this Site is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
  • You also acknowledge that through this Site, Company merely provides intermediary services in order to facilitate booking of tickets and hotel services to you. Company is not the last-mile service provider to you and therefore, Company shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site.
  • Company will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site.
  • If for any reason, law does not permit exclusions of liability then, the liability of the Company shall be limited to such amount paid by the user and retained by the Company for the transaction in question.

Cookies


A cookie is a piece of data that is stored on a visitor's hard drive while they are visiting this Web site. We may utilize a short-lived form of cookie when you visit this site. At mtmcglobal.com cookie is only used to identify one unique visitor from another visitor during a particular session. A session is the period of active site-use while that unique visitor is linked to our server. We may use cookie technology during a session as a tool to carry forward your input information during the enrolment process. This enables the visitor to input their information once and have the information appear later during the enrolment process. No personally identifiable information is stored on the cookie. The cookie expires and is deleted from the visitor's computer as soon as they close their browser or if they are not actively browsing our Web site for more than 20 minutes. Should a previous visitor to our Web site return for a new session, they will be issued a new cookie and in no way will they be recognized as a visitor from a previous visit or session.

REFUND / CANCELLATION POLICY For Hospital Booking:


In the event there is any claim for/ of charge back by the Patient/User for any reason whatsoever, such user shall immediately approach the Hospital International Billing counter with his/ her claim details. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be allowed. Refunds will be allowed and made online only if the service is not rendered by the concerned hospital for any reason after receiving the payment, or the admission of the patient is cancelled for any reason or the amount deposited exceeds the bills for the services rendered by the hospital.

  • The billing department is to be informed w.r.t. cancellation, minimum 2 days or 48 hours prior to the scheduled date of procedure for which the payments have been made.
  • A note from consultant is required to confirm about the cancellation before the refund payment.
  • In case of approval of Refund by the hospital management, a percentage of the Reservation deposit amount not more than 5% will be borne by credit card holder based on the commission paid by hospital to the Credit card bank on the original & refund transaction.

REFUND / CANCELLATION POLICY For Hotel and Flight Booking:


We will book your hotel and flight on platform of goibibo.com. Click here to more details.